Return Merchandise Authorization (RMA) Policy

At Yick Wah Hong, we believe that quality service builds customer confidence. To ensure a smooth and efficient RMA process, please follow the procedures outlined below.

RMA Application Procedure

1. Verify Warranty
   Ensure the item is still within its warranty period, as indicated on the original sales invoice.
2. Submit Request
   Complete and submit the RMA Request Form to receive an RMA approval number.
3. Return Goods with Documentation
   Ship the faulty goods within 7 working days of receiving your RMA number. The approved RMA form must be included with the returned item.
4. End-of-Warranty Restriction
   Returns received within 15 working days prior to warranty expiration will not be accepted.
5. Settlement
   Final resolution will follow the manufacturer’s decision, which may include direct replacement, upgraded exchange, repair, credit note, or rejection of the returned item.

Important Terms & Conditions

• Warranty Eligibility
  Only items confirmed defective and still under warranty will be accepted.
• Required Documentation
  Returns without the approved RMA form will be rejected.
• Prior Approval Required
  Do not ship any item without first receiving an RMA number. Unauthorized shipments will be refused.
• Authorization
  The RMA Request Form must bear your company chop or an authorized signature to be valid.
• Packaging Responsibility
  The customer assumes all risk of loss or damage during shipping. Yick Wah Hong is not responsible for items damaged or lost in transit.
• Condition of Return
  Returned goods must match the condition stated on the RMA Request Form.
• Non-Qualifying Returns
  Items not purchased from Yick Wah Hong or returned outside the warranty period will not be accepted.
• Physical Damage Exclusions
  This policy does not cover units with forged markings, burn damage, damaged pins, die cracks, physical damage, missing components, core damage, or stolen goods—even if still within the warranty period.
• Right to Issue Debit Note
  Yick Wah Hong reserves the right to issue a debit note to reverse any credits issued or recover the value of any replacements provided if the manufacturer later determines that the returned item is not original or does not meet the original warranty conditions.