{"id":39,"date":"2026-02-22T12:37:06","date_gmt":"2026-02-22T12:37:06","guid":{"rendered":"https:\/\/yickwahhong.com\/customer-service\/"},"modified":"2026-02-22T14:08:41","modified_gmt":"2026-02-22T14:08:41","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/yickwahhong.com\/zh\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"
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Return Merchandise Authorization (RMA) Policy<\/strong><\/h2>\n\n\n\n

At Yick Wah Hong, we believe that quality service builds customer confidence. To ensure a smooth and efficient RMA process, please follow the procedures outlined below.<\/p>\n\n\n\n

RMA Application Procedure<\/strong><\/p>\n\n\n\n

    \n
  1. Verify Warranty<\/strong>
    Ensure the item is still within its warranty period, as indicated on the original sales invoice.<\/li>\n\n\n\n
  2. Submit Request<\/strong>
    Complete and submit the RMA Request Form to receive an RMA approval number.<\/li>\n\n\n\n
  3. Return Goods with Documentation<\/strong>
    Ship the faulty goods within 7 working days of receiving your RMA number. The approved RMA form must be included with the returned item.<\/li>\n\n\n\n
  4. End-of-Warranty Restriction<\/strong>
    Returns received within 15 working days prior to warranty expiration will not be accepted.<\/li>\n\n\n\n
  5. Settlement<\/strong>
    Final resolution will follow the manufacturer’s decision, which may include direct replacement, upgraded exchange, repair, credit note, or rejection of the returned item.<\/li>\n<\/ol>\n\n\n\n

    Important Terms & Conditions<\/strong><\/p>\n\n\n\n

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    • Warranty Eligibility<\/strong>
      Only items confirmed defective and still under warranty will be accepted.<\/li>\n\n\n\n
    • Required Documentation<\/strong>
      Returns without the approved RMA form will be rejected.<\/li>\n\n\n\n
    • Prior Approval Required<\/strong>
      Do not ship any item without first receiving an RMA number. Unauthorized shipments will be refused.<\/li>\n\n\n\n
    • Authorization<\/strong>
      The RMA Request Form must bear your company chop or an authorized signature to be valid.<\/li>\n\n\n\n
    • Packaging Responsibility<\/strong>
      The customer assumes all risk of loss or damage during shipping. Yick Wah Hong is not responsible for items damaged or lost in transit.<\/li>\n\n\n\n
    • Condition of Return<\/strong>
      Returned goods must match the condition stated on the RMA Request Form.<\/li>\n\n\n\n
    • Non-Qualifying Returns<\/strong>
      Items not purchased from Yick Wah Hong or returned outside the warranty period will not be accepted.<\/li>\n\n\n\n
    • Physical Damage Exclusions<\/strong>
      This policy does not cover units with forged markings, burn damage, damaged pins, die cracks, physical damage, missing components, core damage, or stolen goods\u2014even if still within the warranty period.<\/li>\n\n\n\n
    • Right to Issue Debit Note<\/strong>
      Yick Wah Hong reserves the right to issue a debit note to reverse any credits issued or recover the value of any replacements provided if the manufacturer later determines that the returned item is not original or does not meet the original warranty conditions.<\/li>\n<\/ul>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

      Return Merchandise Authorization (RMA) Policy At Yick Wah Hong, we believe that quality service builds customer confidence. To ensure a smooth and efficient RMA process, please follow the procedures outlined below. RMA Application Procedure Important Terms & Conditions<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/yickwahhong.com\/zh\/wp-json\/wp\/v2\/pages\/39","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yickwahhong.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yickwahhong.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yickwahhong.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yickwahhong.com\/zh\/wp-json\/wp\/v2\/comments?post=39"}],"version-history":[{"count":5,"href":"https:\/\/yickwahhong.com\/zh\/wp-json\/wp\/v2\/pages\/39\/revisions"}],"predecessor-version":[{"id":100,"href":"https:\/\/yickwahhong.com\/zh\/wp-json\/wp\/v2\/pages\/39\/revisions\/100"}],"wp:attachment":[{"href":"https:\/\/yickwahhong.com\/zh\/wp-json\/wp\/v2\/media?parent=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}